Where Is My Logitech Register Product List

Teemsan

I am going through customer service hell with Logitech.

I submitted a ticket with them on Aug fourth. They said they'd go back to me in 24 - 48 hours and got back to me 5 days later. They asked for some specific info ... my contact info, production, SN #, seller, receipt, etc. I provided all the info, and no response. It'due south been 12 days since the original contact.

I accept a non working mouse. In frustration, I re-installed Windows today thinking an outside chance of some kind of abuse. Same prob later installing the mouse. With or without the software and drivers.

Has anyone had any experience with Logitech. They're support page still lists a phone #, merely ti has a recorded message saying there is no longer phone support.

This was complicated initially by the fact that no thing how difficult I tried, with whatever browser, i couldn't register my mouse considering of "Something went incorrect" error messages. So I was in a position where I couldn't call them, and I needed to have a product registered in order to get back up with being unable to register a product - fifty-fifty before addressing the actual mouse issue. Information technology'south an insane loop.

I reached out to the support forum and got a answer - directing me back to the site!!!

When I checked the site, they had added my mouse just every bit a non-registered detail. I was then able to fill out the registration # and submit the original ticket back on Aug 4th.

Then they sent me a form letter email saying "we're merely post-obit upwardly to see if the issue was resolved ...blah, blah". I've responded to information technology three times over four days request for someone to address the ticket, which address the actual problem with the mouse

And then I put in a second ticket today, to complain about the fact that no one addressed the starting time ticket.

I have a mouse that doesn't work, and I can't warranty until someone really addresses the ticket

What a horrible company to deal with.

USAFRet · Mar 16, 2013 152,766 10,741 175,990 23,940

I just had to exercise this on a Logitech mouse. Bad left button. They were a flake boring on the back and along messages, but get-go to new mouse was near xiii(?) days.

13 days? As in thirteen days from first contact until you had a new mouse?

I just looked through all the emails...xix days from outset contact to new mouse in hand.

USAFRet

I but had to do this on a Logitech mouse. Bad left button. They were a fleck dull on the back and forth messages, but start to new mouse was virtually 13(?) days.

Mannerlax · Jun 21, 2013 70 0 10,640 four

What exactly is your problem with the mouse?

Maybe nosotros can ignore Logitech and try resolve the problem in here.

Teemsan

I just had to do this on a Logitech mouse. Bad left button. They were a bit slow on the back and forth letters, but start to new mouse was nigh xiii(?) days.

13 days? As in 13 days from offset contact until you had a new mouse?

Teemsan

What exactly is your problem with the mouse?

Maybe we can ignore Logitech and try resolve the trouble in here.

This is "Opinions and Experience". As in ... these are my opinions, and this is my feel. The troubleshooting and determination that information technology is a problem with the mouse came and went. And so if I'd wanted to seek communication on a problem with a mouse, I would have posted in Components.

So actually, no ... permit's focus on Logitech here. That's the problem I'm addressing and have asked for assistance with

USAFRet · Mar 16, 2013 152,766 10,741 175,990 23,940

I simply had to do this on a Logitech mouse. Bad left button. They were a fleck slow on the back and forth letters, simply start to new mouse was about thirteen(?) days.

xiii days? Equally in 13 days from kickoff contact until yous had a new mouse?

I but looked through all the emails...19 days from first contact to new mouse in hand.

Teemsan · Dec 30, 2012 235 0 eighteen,710 vii

I just had to do this on a Logitech mouse. Bad left button. They were a bit slow on the back and forth messages, but offset to new mouse was almost 13(?) days.

13 days? Every bit in 13 days from kickoff contact until you lot had a new mouse?

I just looked through all the emails...xix days from offset contact to new mouse in paw.

Cheers, I appreciate you lot doing that USAFRet. It's 12 days in ... I doubt I'll go a new mouse within a week,considering I oasis't fifty-fifty had anyone address the issue still. But if it took that long with yours then here'southward hoping. Information technology may all the same happen

USAFRet · Mar 16, 2013 152,766 ten,741 175,990 23,940

I but had to practice this on a Logitech mouse. Bad left button. They were a bit slow on the back and forth messages, only start to new mouse was about 13(?) days.

13 days? As in thirteen days from first contact until you had a new mouse?

I just looked through all the emails...19 days from offset contact to new mouse in hand.

Thanks, I capeesh you doing that USAFRet. It's 12 days in ... I doubt I'll get a new mouse within a week,because I haven't fifty-fifty had anyone address the effect still. Simply if it took that long with yours then here'southward hoping. It may withal happen

And some of that "19 days" was me, and non them. I did not always reply back instantly.